We exercise utmost care in processing articles entrusted to us and use such processes that, in our opinion, are best suited to the nature and condition of each individual article. We take precautions to ensure that your clothes are handled and cleaned properly. Nevertheless, we cannot assume responsibility for inherent weakness of or defects in materials that were not readily apparent or reported by you prior to processing. Ultimately, it is the customer’s responsibility to inform us of any conditions, cleaning directions given by the manufacturer, and/or special instructions regarding cleaning and/or laundering. This applies particularly, but not exclusively, to suede, leather, silk. satin, double-face fabrics, vinyl, polyurethane etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins.
During the laundering process, we cannot guarantee against color loss and shrinkage, or against damage to weak and tender fabrics. The company’s liability with respect to any lost or damaged article during dry cleaning shall not exceed 10 times our charge for processing it. Wash and Fold policy is that we will refund up to 20% of the proven cost of the item.
By using our service, you agree that your clothes are suitable to be washed in water, on an available wash cycle from Lola’s Laundry washers, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process. Similarly, we reserve the right to refuse to service items that we feel will cause damage to the equipment or be hazardous to our staff, such as items heavily soiled with human or animal waste. This is for the health and safety of our team.